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Pharmacy Choice - Pharmaceutical News - Pennsylvania sent about 500 Medicaid renewal letters to the wrong people - November 20, 2017

Pharmacy News Article

 9/13/17 - Pennsylvania sent about 500 Medicaid renewal letters to the wrong people

Pennsylvania is offering free credit monitoring and fraud protections to about 500 people whose Medicaid renewal notices were sent to the wrong addresses.

A news release said the mistake happened July 5 "due to a faulty mail machine" in the Department of General Services and that as a result, those who received the letters "could have possibly seen the intended recipient's personal information, including: name, family members names, address, dates of birth, employers, earnings, and case record number."

The release said the notices did not contain Social Security numbers.

The Department of Human Services said it has mailed alerts to the people affected, and the Department of General Services said it immediately added additional technology and protocols "to ensure documents are properly mailed to the correct recipient."

People with questions should call the statewide customer service center at 1.877.395.8930 or email

Credit: HEATHER STAUFFER | Staff Writer

Copyright LNP Media Group Inc. Sep 13, 2017

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